Privacy Policy

This Privacy Policy explains how Harvest & Hearth Co. collects, uses, and protects information when you visit our website or make a purchase. We keep our policies simple and clear so you can understand how your information is handled.

Information We Collect

We collect information that helps us process orders and operate our store. This may include:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Payment details
  • Order history
  • Messages sent through our contact form
  • Basic site usage data such as pages viewed and browser type

We only collect information that you choose to provide or that is needed to complete a transaction.

How We Use Your Information

We use collected information to:

  • Process and ship orders
  • Send order confirmations and updates
  • Respond to questions and customer service requests
  • Improve the functionality of our website
  • Manage store operations and product listings
  • Provide updates about new products or releases when you subscribe

     

We do not use your information for any purpose unrelated to store operations.

Sharing of Information

We do not sell or rent personal information. Your information may be shared with trusted service providers who assist with:

  • Payment processing
  • Shipping and delivery
  • Website hosting
  • Email communications

These service providers only receive the information needed to complete their tasks.

Cookies and Website Tools

Our website may use cookies or similar tools to help with:

  • Basic site functionality
  • Remembering items in your cart
  • Understanding general browsing activity

You can disable cookies in your browser settings, but some site features may not function as intended.

Data Protection

We use reasonable technical and administrative measures to help keep information secure. While no method is guaranteed, we aim to maintain a safe and stable shopping experience.

Your Choices

You may:

  • Update your account details at any time
  • Ask to review or delete your stored information
  • Unsubscribe from marketing emails through the link in each email

For any requests, contact us at: support@harvesthearth.co

Retention of Information

We keep order-related information for as long as necessary to complete purchases and comply with basic record requirements. Other information is retained only as long as it is useful for store operations.

Children’s Information

Our website is intended for general audiences. We do not knowingly collect information from individuals under the age required by local regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have questions about this policy or how your information is handled, you can reach us at:

support@harvesthearth.co
Harvest & Hearth Co.
712 Willow Bend Rd
Richmond, BC
V6X 1V2
Canada