This Refund Policy explains how returns, exchanges, and order changes are handled at Harvest & Hearth Co. Our goal is to keep the process clear and straightforward.
You may request a return within 14 days of receiving your order. Items must be:
We may review each request to ensure the item meets these guidelines.
Certain items cannot be returned, including:
These details will be shown on the product page when applicable.
If an item arrives damaged or incorrect, contact us within 7 days of delivery. Please provide a brief description and a photo so we can review the issue and offer a solution such as a replacement or store credit.
To start a return, contact us at support@harvesthearth.co.
Once your request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item is incorrect or damaged upon arrival.
After we receive and inspect the returned item, we will notify you of the refund status. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
If you prefer an exchange, let us know during your return request. Exchanges depend on product availability at the time of the request.
If you need to change or cancel an order, contact us within 12 hours of placing it. If the order has already shipped, changes may not be possible.
International customers may return eligible items. Shipping fees, duties, and customs charges are not refundable.
For any questions about returns or this policy, reach us at:
support@harvesthearth.co
Harvest & Hearth Co.
712 Willow Bend Rd
Richmond, BC
V6X 1V2
Canada
